HELLO, MY NAME IS

SØREN PETER KVIST

I am on a mission to help businesses transform themselves leveraging Customer Relationship Management strategies and cloud technology to improve customer experience & business performance. Based on many successfully completed consulting assignments, I am also capable of stepping in to help resolve a wide range of other business challenges across most functions in a business - and/or work as a dedicated project/program manager.

MY SERVICES
SØREN PETER KVIST

About Me

Ready to get things done

I am a dedicated and all-round commercial and technology savvy Management Consultant profile with a strong toolbox of services, which I provide to my clients. I have worked within and across most business functions and channels within large organizations as well as helped small innovative start-ups launch their first products. My work as a management consultant has given me the opportunity to work across a wide range of countries such as USA, Thailand, Malaysia, UK, Norway, Serbia, Sweden, Pakistan, Singapore, Germany and the Netherlands - meeting and working with a great collection of fantastic clients and colleagues from many different cultures, nationalities and industries.

DOWNLOAD MY CV

CUSTOMER RELATIONSHIP MANAGEMENT

CRM TECHNOLOGY & IMPLEMENTATION

TECHNOLOGY SELECTION & SOURCING

BUSINESS & DIGITAL TRANSFORMATION

PROJECT & PROGRAM MANAGEMENT

PROCESS EXCELLENCE & LEAN

BUSINESS DEVELOPMENT

GOVERNANCE & OPERATING MODELS

DECISION ANALYSIS

My Services

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Strategic and operational CRM services. Strategic CRM includes development of CRM strategies, business cases and requirement specifications for new CRM technology. Operational CRM spans across Marketing , Sales and Service Automation with a strong focus and attention on benefit realization.

BUSINESS & DIGITAL TRANSFORMATION

Businesses experiencing major shifts in its market environment may need to consider executing a business transformation to fundamentally change the systems, processes, people and technology across the whole business. Service includes end-to-end transformation leadership and/or management.

CRM TECHNOLOGY & IMPLEMENTATION

Advisory, implementation and roll-out services in relation to Salesforce CRM or Microsoft Dynamics CRM. Primary focus is to utilize my deep insights about Salesforce and Microsoft technologies and eco-system to help clients realize the full benefit of their investment in chosen CRM technology.

TECHNOLOGY SELECTION & SOURCING ADVISORY

Within most technology areas, there are now more solutions than ever to choose from. It is thus crucial to know, what the organization wants to achieve and select the right technology for the business. This service spans all the way from business requirements to execution of a structured sourcing process.

PROJECT & PROGRAM MANAGEMENT

Provision of dedicated project & program management services often in a cross-functional and/or international setup bridging both the business and IT organizations. Includes ability to flexibly adapt to and utilize most project management and delivery methodologies already in use by the organization.

PROCESS EXCELLENCE
& LEAN

Having excellent and lean processes with a strong focus on the customer has become a hygiene factor to compete in the market. Service includes both the ability to drive process optimizations across any function of the business as well as training internal employees to execute their own process improvements.

BUSINESS DEVELOPMENT & DECISION ANALYSIS

Service includes both internal and external business development, e.g. new pricing, new ways of working, new alliances, new markets, new products, etc. Service also includes helping organizations evaluate and make the right strategic decisions, e.g. by performing an impact analysis of multiple scenarios.

GOVERNANCE & OPERATING MODELS

As businesses grow, outsource or insource activities it is important to have the right organizational structure and well defined roles & responsibilities supported by the right operating model and governance for effective decision making. Service is focused on finding the best setup for the business.

My Experience

Deloitte Business Consulting

2000-2004

Senior Management Consultant

Delivery of management consultant projects within shipping, advertising, beverages, financial services and manufacturing. Projects included strategy development, business development, project management, strategy execution, CRM implementation, data migration as well as process excellence & optimization work.

PA Consulting Group

2005-2007

Principal Management Consultant

Delivery of management consulting projects within shipping, pharmaceuticals and energy. Projects included program management, lean supply chain strategy, global IT deployments & lean process optimizations.

Coloplast

2007

Senior Lean Manager

Focused on Lean enablement and implementation within Wound & Skin Care division. Completed a study on Lean product development and developed recommendations for the management team.

Telenor Denmark & Telenor Group Digital Services

2007-2014

Head of Business Transformation, Senior Innovation Manager, Senior Program Director

Telenor Group is a leading telecommunications company across Scandinavia and Asia with 178 million customers and annual sales of around USD 13 billion (2018).

Had multiple positions within Telenor and Telenor Group.

Telenor Denmark (Head of Business Transformation - 5 years):
Built and established a team of 17 internal management consultants, who delivered almost 100 projects across all divisions of Telenor Denmark. It was also my job to manage large transformation programs within Telenor, e.g. the re-branding and post-merger integration of Cybercity and Sonofon into Telenor.

Telenor Denmark - Business Division (Senior Innovation Manager):
Working within the B2B division, my role was to lead strategy and innovation projects, e.g. development of a new growth strategy for pure mobile services, unified communication and cloud services.

Telenor Group Digital Services (COO & Senior Program Director):
Helped establish a new business unit within Group Digital Services called Telenor Mobile Media, where I had role as Chief Operating Officer. Also had role as a global program director within Group Financial Services - working across multiple countries (Thailand, Pakistan, Malaysia, Serbia, Hungary & Norway).

Telenor Denmark (Senior Director):
Lead commercial development of new overall product portfolio concept for Telenor Denmark on new IT stack. Also had role as Telenor DK lead on Omni-Channel Strategy Development Project.

Strategy Consulting ApS

2014-2015

Management Consultant & Partner

Project 1: Hands-on project management for finalizing development and initial launch of end-to-end mobile financial services solution at MEEwallet.com.
Project 2: Project manager and advisor for technology/partner selection at SDC.

Accenture

2015-2018

Management Consultant & Account Director

Account leadership within Communication, Media & Tech (CMT) industry. Engagement and change enablement lead for large implementation and roll-out of Salesforce Sales & Service Cloud at large Danish telco with 1.100 users. Engagement and delivery lead for development of strategic business case for implementation of a new Human Capital Management solution at a global tech company. People and commercial lead for a range of other ongoing projects and engagements. Responsible for driving business development and sales activities within CMT industry in Denmark.

Wunderman

2018-2019

VP of Business Development

Wunderman is a global digital agency with 20.000 employees, whereof 500 work in the Nordics. Within Wunderman, the Nordic organization is considered a global Center of Excellence for Customer Experience & Marketing Automation helping leading global brands with a wide range of digital marketing services.

Role was to help and participate in sales activities, e.g. RFI and RFP responses, sales presentations, etc. - and ensure multiple new clients for Wunderman. Managed partner relations towards Adobe & Salesforce in the Nordics. Had role as engagement lead and project manager for digital marketing strategy project for global FMCG brand. Also implemented Salesforce Sales Cloud at Wunderman offices in the Nordics as well as executed other internal business development projects.

Business Transformation ApS

2019 -

Management Consultant & Partner

Primary service offerings are presented on this website, but I am always flexible to take on most business challenges a company may experience. I have a laser sharp focus on the business objectives to be achieved and work relentlessly to achieve the defined goals.

Engagements:
Between September 2019 and September 2020 I was engaged full-time as a management consultant at Euromaster in Denmark. My role was to work as a Transformation Officer within and together with the Danish Executive Management Team and Group Transformation Officer in France. My job was to drive a program of nine strategic transformation initiatives, and I also worked as project manager for key initiatives, e.g. pricing, commercial excellence and large IT implementation projects.

From September 2020 onwards, I am engaged as a management consultant within the financial services industry.

Testimonials

NIKOLA SCHOU

NIKOLA SCHOU

CEO

Søren Peter will be a brilliant executive manager or project manager in any technology oriented project or business. He is the kind of person you really want to drive your project as you will know that every little detail will be picked up, delegated or handled by Søren Peter himself. I worked with him at first hand on a critical project with sharp deadlines and lots of heavy technology. He managed to deliver the project timely and in good quality with impressive enthusiasm and personal drive. I can only give Søren Peter my highest recommendation as a project manager, executive manager, COO, CEO or any related role.

PÅL SIGURD MALM

PÅL SIGURD MALM

PROJECT DIRECTOR

I have followed Søren since he first presented his business idea, doing the evangelizing and later the top-level anchoring within the large group of companies. I am impressed by his dedication, momentum and high spirit.

JESPER GUDME

JESPER GUDME

SENIOR BUSINESS MANAGER

Søren Peter is a visionary and very inspiring person to work with. His innovative mind-set goes hand in hand with a clear business oriented approach. Whether working strategically or involved in the daily business my experience is that engagement is high. Therefore I can strongly recommend Søren Peter.

Get in touch

Looking for help to solve a business problem within any of the above service areas or are you looking for a strong project/program manager with a strong execution drive? If yes, then please reach out via phone, e-mail or use the contact form on this page.